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general:complaints [2012/06/11 07:48]
damian
general:complaints [2020/01/13 16:43] (current)
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 Should the complainant be unsatisfied with the outcome of Stage 2, then they should write to the Secretary explaining their complaint. The Secretary will normally acknowledge receipt within 14 days, and include an invitation to attend the next Council Meeting, where the complaint will be discussed. If the complainant is unable to attend, they can opt to have the complaint considered in their absence, or for discussion to be postponed until the next Council Meeting. It will normally be expected that complainants will present their complaint within this timescale, or else their complaint will be rejected. Following the Council Meeting the Secretary will normally write within 14 days to formally advise of Council’s decision and the mechanism for appealing.\\ Should the complainant be unsatisfied with the outcome of Stage 2, then they should write to the Secretary explaining their complaint. The Secretary will normally acknowledge receipt within 14 days, and include an invitation to attend the next Council Meeting, where the complaint will be discussed. If the complainant is unable to attend, they can opt to have the complaint considered in their absence, or for discussion to be postponed until the next Council Meeting. It will normally be expected that complainants will present their complaint within this timescale, or else their complaint will be rejected. Following the Council Meeting the Secretary will normally write within 14 days to formally advise of Council’s decision and the mechanism for appealing.\\
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-**Stage 4 (Appeal to BCA AGM)**+**Stage 4 (Appeal to Appeals Panel)**
 If the complainant is unsatisfied with the outcome of Stage 3, then they have the right to appeal to an Appeals Panel. The Appeals Panel will be convened by a Chair, who will have been appointed by BCA Executive prior to the Council Meeting at stage 3. The Chair will normally acknowledge receipt of the appeal within 14 days, and will seek to arrange a mutually convenient date for the Appeals Panel. The Panel will normally consist of people chosen by the Chair from nominations from the Regional Councils and Constituent Bodies. The Chair will then normally write within 14 days of the Appeals Panel to formally advise of the Panel’s decision. If the complainant is unsatisfied with the outcome of Stage 3, then they have the right to appeal to an Appeals Panel. The Appeals Panel will be convened by a Chair, who will have been appointed by BCA Executive prior to the Council Meeting at stage 3. The Chair will normally acknowledge receipt of the appeal within 14 days, and will seek to arrange a mutually convenient date for the Appeals Panel. The Panel will normally consist of people chosen by the Chair from nominations from the Regional Councils and Constituent Bodies. The Chair will then normally write within 14 days of the Appeals Panel to formally advise of the Panel’s decision.
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  • general/complaints.txt
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