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| general:complaints [2012/03/28 18:50] – damian | general:complaints [2012/06/11 07:48] – damian | ||
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| If the complainant is unsatisfied with the outcome of Stage 3, then they have the right to appeal to an Appeals Panel. The Appeals Panel will be convened by a Chair, who will have been appointed by BCA Executive prior to the Council Meeting at stage 3. The Chair will normally acknowledge receipt of the appeal within 14 days, and will seek to arrange a mutually convenient date for the Appeals Panel. The Panel will normally consist of people chosen by the Chair from nominations from the Regional Councils and Constituent Bodies. The Chair will then normally write within 14 days of the Appeals Panel to formally advise of the Panel’s decision. | If the complainant is unsatisfied with the outcome of Stage 3, then they have the right to appeal to an Appeals Panel. The Appeals Panel will be convened by a Chair, who will have been appointed by BCA Executive prior to the Council Meeting at stage 3. The Chair will normally acknowledge receipt of the appeal within 14 days, and will seek to arrange a mutually convenient date for the Appeals Panel. The Panel will normally consist of people chosen by the Chair from nominations from the Regional Councils and Constituent Bodies. The Chair will then normally write within 14 days of the Appeals Panel to formally advise of the Panel’s decision. | ||
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| + | //Formally adopted at 2012 AGM. Last review: 11/06/12// | ||