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| general:complaints [2012/03/28 18:50] – damian | general:complaints [2012/03/28 18:50] – damian | ||
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| - | ===== The Process | + | ===== The Procedure |
| **Stage 1 (Informal Complaint)** | **Stage 1 (Informal Complaint)** | ||
| Initially an informal complaint should be made to an appropriate person in BCA, such as the relevant Officer or, if the complainant is unwilling, or unable to approach that person, then with one of BCA Executive. The emphasis at this stage is on dealing with the complaint as efficiently and informally as possible.\\ | Initially an informal complaint should be made to an appropriate person in BCA, such as the relevant Officer or, if the complainant is unwilling, or unable to approach that person, then with one of BCA Executive. The emphasis at this stage is on dealing with the complaint as efficiently and informally as possible.\\ | ||